I have to come clean… I am addicted to the chicken Cesar wrap from D’Angelo’s  sandwich shop .  Sometimes I eat them 4 times a week. I always order it on wheat with no croutons and provolone cheese.  It’s so bad that I just walk in and they say…”the usual?”

The other day I grabbed one to go and when I sat down to eat it, I was shocked. It was on white, with croutons and no cheese.  Never the less, I ate it anyway and quickly forgot all about the incident.  Well, today I went to D’Angelo’s in Windham to get my usual and they tell me it’s on the house. And, not just the sandwich, a drink and chips too.  They realized they had made the sandwich wrong last time and wanted to make good on it.  Wow, you don’t see that every day.   Thanks Ms. D’Angelo’s Manager lady (sorry I don’t know your name)!

That’s how you keep loyal customers coming back.

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